TL;DR
Built AI-powered ETL platform that maps 1,300+ legacy telco tables to TMF standard objects with 10-20 minutes of processing time per object mapping, eliminating months of manual work by cross-functional teams.
Achieved 60% mapping quality improvement by combining deterministic evaluation with LLM intelligence, proving agents alone aren't enough for enterprise accuracy.
Delivered immediate customer retention value by enabling rapid BSS application development without replacing existing Salesforce infrastructure.
The Challenge
Telecommunications companies sit on decades of legacy data trapped in systems like Salesforce, SAP, and custom databases. Mapping this data to industry standards like TMF (TeleManagement Forum—the global telecommunications standards body that defines data models and APIs for BSS/OSS systems) takes months or years of manual work across thousands of tables and typically requires cross-functional teams of domain experts, data engineers, and business analysts. This blocks AI adoption, system modernization, and competitive BSS application development.
Telecommunications companies operate on infrastructure built over decades. A typical telco runs Salesforce with 1,300+ custom tables, SAP systems with proprietary schemas, and homegrown databases with zero documentation.
Modernizing these systems requires mapping every field to industry standards like TMF (TeleManagement Forum). This process traditionally takes 6-18 months of manual work by domain experts who understand both the legacy schema and the target standard.
The business impact is severe. CloudSense customers were considering churn because manual integration work was too slow and expensive. Without automated mapping, telcos can't build AI-driven BSS applications, can't migrate to modern platforms, and can't compete with cloud-native competitors.
TelcoDR needed a solution that could:
- Automatically discover and map legacy schemas with secure credential management - Handle 1,300+ tables with complex relationships and custom fields - Map to TMF standards with enterprise-grade accuracy - Work on-premise to maintain data sovereignty - Scale to evolving telecommunications standards
Client Testimonial
"...the problem we're trying to solve is this horrible mess of complexity and legacy, and we've just found the holy grail of potentially cracking that problem.... ...That's really, really awesome."
Nigel Back, Head of Product, TelcoDR
Key Results
10-20 minutes per TMF object mapping (vs 6-18 months manual)
1,300+ source tables mapped to 67+ TMF objects
60% improvement in mapping accuracy
Immediate customer retention value for CloudSense
